Q: I just placed my order, but I need to make a change to it. How can I do that?
A: We apologize, but we may be unable to make any changes to orders once they have been placed. Due to the speed at which orders are processed however, please feel free to call our toll free (866) 440-2739 we will do our best to assist you!
A: We apologize, but we may be unable to make any changes to orders once they have been placed. Due to the speed at which orders are processed however, please feel free to call our toll free (866) 440-2739 we will do our best to assist you!
Q: Is it safe to purchase online with my Credit or Debit Card?
A: Absolutely. We use the industry-standard secure software technology, Secure Sockets Layer (SSL), to ensure that the information you enter on your online order is transmitted securely from your web browser to our facilities. The SSL software encrypts your order information to prevent the decoding and misuse of your information by unauthorized individuals. Credit card information is removed upon completion of the online credit card approal process. Credit card information is NOT kept on our internet servers.
Q: How long until I receive my Order?
A: UPS Ground: UPS ground which normally takes 2-8 business days for delivery, depending on how far your address is away from our warehouses, please see our shipping map.
Q: Do you offer Saturday Delivery?
A: Yes, Threadworks Embroidery does offer Saturday delivery, UPS has a substantial rate increase for this service, and it is not available in all areas.
Returning a Custom Item:
Custom items are those that have personalized artwork or text (whether printed, engraved, embroidered, woven, etc.) or are made to custom specifications (like a custom size or color).
In order to promote fair and professional business, we provide you the ability to view your customization on line. This helps you have a clear understanding as to what the finished item will look like, there will be some differences do to screen resolution and sizing. Digital graphics on an item will have some variance from the finished item, we do are best to replicate the finished item. Other arrangements can be made in specific situations.
In fairness, custom products generally cannot be returned for a number of reasons, the most obvious being that we just can't do anything with product that has your personalized logo or text on it. However, we understand the possibility for error in our production, and we will rectify our mistakes immediately.
In order to take care of you in a timely manner, production errors should be reported to us immediately. Once we verify our error, we will need you to ship the product back to us while we setup a corrected order. We can either schedule a pick up for the product or reimburse you to cover the extra shipping costs in this case. The corrected order will ship out as soon as it is produced.